Jira Service Management

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You can raise a request for Salsify access, channels or general questions using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/46","onlyPortal":false,"reqTypes":[{"id":"11195","name":"Ask a Question","descriptionHtml":"","callToAction":"Ask a Question","introHtml":"If you have a general question for the team, open a ticket here.","icon":10320,"iconUrl":"https://newellbrands.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[1231],"key":""},{"id":"11229","name":"Catalog Creation","descriptionHtml":"Our team will review your request. Catalogs can be created for most finished goods. Fill out and upload this <a href=\"https://images.salsify.com/raw/upload/s--IU6vjOKM--/ihbt404n5wgawcmqwdsb.xlsx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">form</a>.","callToAction":"Catalog Creation","introHtml":"Create a custom Digital Catalog.","icon":14225,"iconUrl":"https://newellbrands.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/14225","groups":[1231],"key":""},{"id":"11230","name":"Catalog Maintenance","descriptionHtml":"Our team will review your Catalog Maintenance Request. Catalogs can be created for most finished goods. 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Our team will review your channel request and determine the next best action.","callToAction":"Custom Data Export","introHtml":"Create a ticket for a 1x or ongoing custom product data export.","icon":10321,"iconUrl":"https://newellbrands.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[1231],"key":""},{"id":"12282","name":"New SKU","descriptionHtml":"Fill out and upload the below template. *Items should only be setup if they are not available in Salsify.\n<a href=\"https://images.salsify.com/raw/upload/s--awukLmC6--/hlpltwdrsxwlmez0kech.xlsx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">New SKU Creation</a>","callToAction":"New SKU","introHtml":"Add a New SKU to Salsify.","icon":10311,"iconUrl":"https://newellbrands.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[1231],"key":""},{"id":"11240","name":"New SKU or Maintenane (Commercial Only)","descriptionHtml":"Fill out and attach the below template. <a href=\"https://app.salsify.com/catalogs/c6367f68-e5e7-4b54-b05b-e84c416eadc6\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Product Enrichment Template</a>.","callToAction":"New SKU or Maintenane (Commercial Only)","introHtml":"Bulk enrich or update product content in Salsify.","icon":15236,"iconUrl":"https://newellbrands.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/15236","groups":[1231],"key":""},{"id":"12304","name":"New User","descriptionHtml":"Most roles do not need full Salsify access. Please check if the <a href=\"https://app.salsify.com/catalogs/c6367f68-e5e7-4b54-b05b-e84c416eadc6\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Salsify Catalog</a> meets your needs before requesting access.","callToAction":"New User","introHtml":"Request a new user be added to Salsify.","icon":15237,"iconUrl":"https://newellbrands.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/15237","groups":[1231],"key":""},{"id":"12306","name":"Product Enrichment (Brand Use Only)","descriptionHtml":"Download, fill-out and submit the below templates to enrich or update product content in Salsify.\n<a href=\"https://images.salsify.com/raw/upload/s--HecwbaWd--/v35likkkvegpxgqgd4h9.xlsx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Food</a>\n<a href=\"https://images.salsify.com/raw/upload/s--0578Jq2i--/smkldeztrdouragizcrp.xlsx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Home Appliances</a>\n<a href=\"https://images.salsify.com/raw/upload/s--9FddS6PR--/jfmpwq1kmg6qpocdaxzr.xlsx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Home Fragrance</a>\n<a href=\"https://images.salsify.com/raw/upload/s--KUvwZvmt--/yzyrmjmvx3q6uatyfu0v.xlsx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Writing</a>\n<a href=\"https://images.salsify.com/raw/upload/s--KUvwZvmt--/yzyrmjmvx3q6uatyfu0v.xlsx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Outdoor & Recreation</a>","callToAction":"Product Enrichment (Brand Use Only)","introHtml":"Enrich or update product content in Salsify.","icon":10322,"iconUrl":"https://newellbrands.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[1231],"key":""},{"id":"12305","name":"Property Creation or Existing Property Edit","descriptionHtml":"Fill out and upload the below template.\n<a href=\"https://images.salsify.com/raw/upload/s--bOnch2mC--/b6erkegkqtchgly49x1s.xlsx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">New Property Request</a>.","callToAction":"Property Creation or Existing Property Edit","introHtml":"Request new properties be added to Salsify or change existing properties.","icon":10306,"iconUrl":"https://newellbrands.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[1231],"key":""},{"id":"12345","name":"RPC and Retailer Status Bulk Upload","descriptionHtml":"Use this form to enter retailer RPCs and statuses (non-Walmart) in bulk, then upload and submit. <a href=\"https://images.salsify.com/raw/upload/s--PIKR3WSU--/cdhzdktd5megbshr7m1q.xlsx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Non-Walmart Retailer Bulk Update</a>\nUse this form to enter Walmart IDs and statuses in bulk, then upload and submit. <a href=\"https://images.salsify.com/raw/upload/s--gMKScCal--/lgazgz3cc2zldu7trev3.xlsx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">WM US Bulk Update</a>","callToAction":"RPC and Retailer Status Bulk Upload","introHtml":"Upload Retail Product Codes and Statuses in Bulk.","icon":15256,"iconUrl":"https://newellbrands.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/15256","groups":[1231],"key":""}],"reqGroups":[{"id":1231,"name":"Open a Ticket"}],"orderMapping":{"226":[11240,11229,11230,11195,12282],"227":[11229,11230,11231,11232,11195],"228":[11194,11231,11229,11230,11232,11195],"203":[11194,11195,11229,11230,11231,11232,11240],"1230":[12282],"1231":[12304,12282,12306,11240,11229,11230,11194,11232,11231,12305,11195,12345]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":46,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SALSIFY","userLanguageHeader":"What is Salsify?","userLanguageMessageWiki":"Salsify is a product information management system. 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