Checkout Shipping Address Changes Message (ABT-146 cxp-230xx)

Owned by Alex Alesio (Deactivated)
Last updated: Jan 20, 2023
1 min read

About this wiki: This wiki page is designed to summarize and capture our AB experiment goals, screen shot previews, and results after a test concludes.

 

Hypothesis:  

  • By adding Shipping Address Changes messaging to checkout,
    we will reduce friction in the checkout flow, increasing checkout continuation and conversions.

Findings:

  • Consumer care team is asking for messaging that,
    “Changes to shipping address are not permitted once an order is submitted”
    but there’s concern that we will overwhelm consumers with too much info.

Goals:

  • ↑ Conversions

Target:  

Results:

  • ( pending )

Recommendation (CXperts):

  • ( pending )

By The Numbers: data from ABTasty

  • ( pending )

AB Experiment Previews:
Screen Shots, Video Capture, & Preview links

Screenshot Preview: 

(pending)

Video Capture Preview:

(pending)

Note: This screen capture video is helpful in providing a quick preview to understand the nature and purpose of the test, but may not be as up-to-date as the below preview links.

AB Tasty Preview Links: 

  • v1 link (pending)

 

Note: previously labeled as cxp-test-id-010 in early Sept 2022.

 

Jira ticket:
https://newellbrands.atlassian.net/browse/ABT-146